Terms & Conditions

Effective Date: May 8, 2025

Welcome to Tomoor Labs LLC. By accessing or using our website, purchasing products, or engaging with our services, you agree to the following terms and conditions. Please read them carefully.

Item Returns and Exchanges

Returns are accepted within 7 days of delivery only for unopened items in their original packaging. Due to health and safety standards, we cannot accept returns of opened or used food products. Return shipping costs are the responsibility of the customer. To initiate a return, please contact us with your order details.

Exchanges are only possible for damaged products. If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order, providing clear images of the damage. We will arrange for an exchange or offer a full refund at our discretion. Please note that we will only accept exchanges for damaged products if they are reported within the specified time frame.

Coupons and Discounts

Coupons and promotional codes issued by Tomoor Labs LLC are subject to their own specific terms and conditions. These may include limitations on product eligibility, validity periods, or other restrictions. Please refer to the specific terms associated with each coupon or promotion for more details.

Shipping Times

We aim to ship within 2-3 days. Shipping times may vary depending on your location and availability of stock. We strive to fulfill and dispatch orders as quickly as possible, but delivery times are estimated and are subject to external factors such as carrier delays. While we will make every effort to meet the expected shipping times, we cannot guarantee specific delivery dates.

Intellectual Property

All content, including but not limited to text, images, logos, designs, and trademarks on our website, are the property of Tomoor Labs LLC or its licensors. Any unauthorized use of our intellectual property is prohibited.

Limitation of Liability

Tomoor Labs LLC is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our total liability to you for any claims or damages arising from your purchase or use of our products will not exceed the amount paid for the product in question.

Modifications

Tomoor Labs LLC reserves the right to change, modify, or update these terms and conditions at any time. Any changes will be reflected on this page with the updated date. We encourage you to review this page periodically to stay informed of any changes.

Governing Law

These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these terms will be resolved in the courts of the UAE.

Contact Information

If you have any questions or concerns regarding our terms and conditions, please feel free to contact us at info@tomoorlabs.com