Privacy Policy

Who we are

Tomoor Labs LLC is a food innovation company based in the United Arab Emirates, focused on creating modern, sustainable products derived from dates. Our flagship product, Nawa Brew, is a caffeine-free beverage made from roasted date seeds. We are committed to respecting the privacy of our customers, partners, and website visitors. This privacy policy explains how we collect, use, and protect your personal information in accordance with UAE data protection regulations and best practices.

Comments

When visitors leave comments on our website, we collect the information provided in the comments form, as well as the visitor’s IP address and browser user agent string. This information is used to help detect and prevent spam. We may also use anonymized data from comments to improve our website and customer experience.

Media

If you upload images to our website, we recommend that you avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location information from publicly available images.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our site. They may be used for analytics, remembering user preferences, or enabling certain functionality.

We may use both first-party and third-party cookies, including but not limited to:

  • Google Analytics: to track website traffic and usage patterns so we can improve our site’s performance and user experience.

  • Social media plugins (e.g., Instagram, Facebook): which may set cookies to enable content sharing and track interactions across platforms.

You can choose to disable cookies through your browser settings; however, some parts of the website may not function properly as a result. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

Embedded content from other websites

Articles or pages on this site may include embedded content (e.g. videos, images, or articles) from third-party websites. Embedded content behaves in the exact same way as if you visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you are logged in to that website.

Who we share your data with

We do not sell or rent your personal data to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users — such as payment processors, website analytics providers (e.g., Google Analytics), and email service platforms. These third parties are only given access to the data necessary to perform their functions and are required to keep your information secure and confidential.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also view and edit that information.

What rights you have over your data

If you have an account on our website, or have submitted comments or personal information, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal data, unless we are required to retain it for legal, administrative, or security purposes.

  • Object to or restrict certain types of data processing.

  • Withdraw consent at any time, if processing is based on your consent.

To make any of these requests, please contact us at info@tomoorlabs.com. We will respond within a reasonable timeframe in accordance with applicable data protection laws.

Where your data is sent

Visitor comments may be checked through an automated spam detection service, which may be hosted outside the United Arab Emirates. Additionally, some of your data may be processed by third-party service providers located in other countries, including web hosting, analytics, and email marketing services.

We take appropriate steps to ensure that your data is handled securely and in accordance with this privacy policy, regardless of where it is processed.